Terms and Conditions - Raw Power Australia

Terms and Conditions

Customers should note that while shopping online with Raw Power Australia they are subject to the governing Terms & Conditions below, which should be reviewed before any orders are placed. These Terms & Conditions exist without exception, and customers should recognise them as part of their agreement to use the Raw Power Australia website. We reserve the right to make adjustments to the given Terms & Conditions without notice, and as such, ask that customers review them each time they use Raw Power Austalia.

Privacy Policy

Raw Power Australia is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, possibly provide you with an email newsletter, send you requested information and to personalise your experience with us; that's all. If we do send you an email, you can opt-out of receiving further information at any time.

Security Policy 

When ordering services from the Raw Power Australia, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. As an added security measure, passwords for the administrators of this website are changed every 90 days. 

The software which powers this website and database is provided by Adobe Business Catalyst. A world-wide platform used in over 10 million eCommerce websites and has been developed to defend against the top 10 security risks described in OWASP Top 10.

Our payment gateway provider holds a current PCI DSS certificate of compliance provided by stratsec. eWay also performs documented external vulnerability scans every 3 months as a requirement of meeting stratec's auditing requirements.

Product Images, Descriptions & Information

Raw Power Australia has done its best to ensure images and descriptions of our product range are accurate depictions of the actual product, however we do not guarantee it. The descriptions and information supplied is true to the real product at time of website publication, however dietary classifications and ingredients could have varied, so please always check the details on the packaging before using. This is especially important if there is a possibility of an allergic reaction.

Shipping Policy

Orders are shipped from our warehouse in Katoomba NSW within 24 hours of receipt of order within normal business operating hours. Orders may be delayed due to unforeseen circumstances.

Shipments are delivered subject to Australian Post eParcel and Fastway Courier Services delivery conditions and typically take between 2 and 10 business days depending on, items ordered, pick-up time, and location. 

All orders are sent by Receipted Delivery (with Tracking) meaning they will require a signature on delivery. 

Orders "Returned To Sender" due to customer non pick-up or because the delivery address was entered incorrectly when ordering will attract a re-send fee equivalent to the original shipping cost        

Copyright

All content included on the Raw Power website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of YeoBow Pty Ltd and is protected by Australian law. If there is content you wish to reuse please contact the office with your request at  0478 077 182 or at info@rawpower.com.au

Refunds & Returns Policy

Raw Power Australia offers a 30 day, 100% money back guarantee.  Should you not be completely satisfied with your purchase, please contact us at 0478 077 182 or at info@rawpower.com.au to acquire authorisation and instructions on how to return your purchase to Raw Power Australia.

Products must be returned in an unused saleable condition with the original packaging. Returned products must not have writing, address labels or stamps affixed directly to the outside retail box. Please package the return item(s) in a separate master box.

Return shipping costs to Raw Power Australia is at the customer's expense and must be sent as "Registered" or "Receipted Delivery". Raw Power Australia cannot be held responsible for any products lost/damaged in transit.

For damaged, defective, or incorrectly shipped products, you will receive a full refund (return shipping expense included), credited to your card or PayPal account.  If you prefer a replacement, a replacement will be sent as soon as the original item is returned.

Raw Power Australia will not accept returns or offer refunds on goods which have been opened or used in any way.

Allergen Caution

Raw Power Australia packs a wide range of natural food products on shared equipment including nuts, seeds, grains, berries, msm  and bee pollen. While we do our best to avoid any kind of cross contamination this can occasionally occur and any of our products may contain traces of these.

Raw Power Australia also offers a wide variety of products packed externally and there is the possibility that suppliers could change the formulation or substitute ingredients at any time, without notice. Customers concerned with food allergies need to be aware of this risk.

Medical Disclaimer

The products, information and recipes found on rawpower.com.au are not intended to replace professional medical advice or treatment. Our information and products are not intended to diagnose, treat, cure or prevent any disease or medical condition. 

Please consult your own doctor or healthcare professional to determine the best course of treatment for you. All individuals are different and Raw Power Australia assumes no responsibility for the use or misuse of this website’s material or products. Your use of this website indicates your agreement to these terms and those published here.