- FREE for orders $200 and over
- $9.50 flat-rate Australia-wide for orders under $200
All orders are sent by Receipted Delivery (with Tracking) meaning they will require a signature on delivery.
We utilise Fastway Couriers for delivery to home and workplace addresses (not PO Boxes). If you are not at the designated delivery location when the Fastway driver arrives, they will leave a card in your mailbox. You will need to call Fastway to arrange a re delivery time.
We utilise Australia Post eParcel for delivery to PO Boxes and rural areas. If you are not at the designated delivery location when the AusPost driver arrives, your parcel will be sent to your nearest Post Office or depot and a calling card will be left for you letting you know where your parcel is for pick up.
In the case of a parcel being returned to sender (us, Raw Power) and it is deemed to be at the customer’s fault a re-delivery fee will be charged prior to the parcel being re-sent. The re-delivery fee will be individually calculated for each case as the fee is determined by size, weight and delivery location as per the freighter's system. Our flat rate fee does not apply in this case and the full shipping fee amount for the order to be resent is required prior to the order being re-posted.
Unfortunately we are not able to do international orders at this time. If orders are placed from outside of Australia on rawpower.com.au, then the order will be refunded and any losses incurred by the customer due to difference in currency exchange fluctuations will not be refunded by Raw Power.
RECYCLED PACKAGING MATERIAL
We are as environmentally friendly as possible when packing your order. We aim for both the safe arrival of your package, with minimal impact to the environment. Over 80% of all the packing materials we use are recycled - our 2017 goal is to be over 90%. We rarely need to use new boxes for packing. We reuse boxes from other local businesses, so don't be alarmed if your order arrives in a bottle shop box or something from one of our suppliers. All the packing materials we receive from suppliers are reused, including bubble-wrap and packing peanuts. We shred all Raw Power's paper office waste for use, as well as as well as we use unsold newspapers supplied by 2 local newsagents to give them one last trip before going to be recycled.