refunds - Raw Power Australia

returns & refunds

Raw Power Australia offers a 30 day, 100% money back guarantee.  Should you not be completely satisfied with your purchase, please contact us at 0478 077 182 or at info@rawpower.com.au to acquire authorisation and instructions on how to return your purchase to Raw Power Australia.

Products must be returned in an unused saleable condition with the original packaging. Returned products must not have writing, address labels or stamps affixed directly to the outside retail box. Please package in a separate master box.

Return shipping costs to Raw Power Australia is at the customer's expense and must be sent as "Registered" or "Receipted Delivery". Raw Power Australia cannot be held responsible for any products lost/damaged in transit.  Should the item(s) be shipped free of charge originally to the customer, the amount of the shipment will be deducted from the refund.

For damaged, defective, or incorrectly shipped products, you will receive a full refund (return shipping expense included), credited to your card or PayPal account.  If you prefer a replacement - it will be sent as soon as the original item is returned.

Raw Power Australia will not accept returns or offer refunds on goods which have been opened or used in any way.